Frequently Asked Questions
Everything you need to know about shopping with Veronika Maine.
What is your return policy for online orders?
We offer a 15-day return period for full-priced items. Garments must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international shipping?
Yes, we ship to selected international destinations. Delivery times and costs vary depending on the location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. Our garments are designed to standard Australian sizing unless otherwise specified in the product description.